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Q: Is there a charge for delivery?
A: Absolutely not. We are honored that you would allow us the opportunity to serve you. We don’t have any delivery fees or invoice minimums.
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Q: Do I have to be home for the service?
A: You do not have to be home for our service. That’s what makes it so convenient. On your service day, simply put your garments in the bag we provide and place them on your front porch. We will pick them up and deliver your clean garments to you at the same time.
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Q: How often do you pick up and deliver?
A: We pick up and deliver twice per week. You will be serviced on Monday and Thursday or Tuesday and Friday. We pick up and deliver each time we stop to serve you.
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Q: Do you use an environmentally friendly process?
A: We are proud that we use only environmentally friendly chemicals in our processes. We DO NOT USE perchloroethylene. Our cleaning solutions are odorless and do not harm your health or the environment.
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Q: What do I put my garments in for pick up?
A: We will provide you with 2 logo’d laundry bags for pick up. We will personalize your bag with your name and a unique bar code for your account. When we return your garments to you, we will return your garment bag also.
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Q: What are my payment methods?
A: We gladly accept Visa, Mastercard, American Express, Discover and debit cards. We accumulate your charges throughout the month. On the last business day of the month, we will bill your credit card for your monthly charges
For those customers that prefer to pay by check, we can provide a monthly statement.
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Q: How do I handle special one time requests?
A: On your bag, we have provided a “Special Request Card” for you to send us a note for the garments in bag. We will follow your instruction to the letter. If we have any questions, we will call you at the number you have provided.
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Q: Who is actually cleaning my garments?
A: We own and operate our own state of the art processing plant. Our equipment uses the latest in technology advances to ensure that your clothing is cleaned and cared for properly.
We are the leader in providing the highest quality dry cleaning and laundry valet services in the area. This is because we only use the best equipment and we control the entire process.
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Q: Are my items safe from theft?
A: In all of our years of experience, we have never had an incident of theft occur with one of our customers. If you are still concerned, we can deliver to an area you choose, that is hidden from view.
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Q: Where do I put my clothes for pick up and delivery?
A: Most of our customers have their service provided to their front porch. At a minimum, your pick up and delivery area needs to covered from the weather.
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Q: How do you deliver my items back to me?
A: We will install at your direction an optional garment hook to allow us to deliver your clothing.
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Q: How do I get my shoes shined?
A: Just put them in with your cleaning. We will professionally shine them and deliver them back to you on your next service day.
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Q: Do you accept coupons?
A: Most dry cleaners use coupons to negate the effects of upcharging or to give the customer the “feeling” of getting a nice discount. It seems a little like bait and switch to us. Since we don’t artificially inflate your bill to begin with, you won’t need to dig a coupon out of a phone book just to get the price back to where it should have been in the first place.
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